Exchange Policy
At Authenthik, we want every customer to shop with confidence and receive exactly what they ordered. If there is any issue with your product, we are here to help with a simple and reliable exchange process.
Exchange Eligibility
You may request an exchange if:
You received a damaged, defective, expired, or incorrect product
The product variation, size, quantity, or packaging does not match your order
The issue is reported within 48 hours of receiving the product
To help us process your request quickly, products should remain unused and in their original condition.
How to Request an Exchange
You can request an exchange through any of our customer support channels:
Facebook Messenger
Live Chat
Phone Call
Please share your Order ID along with a brief description of the issue. In some cases, our team may request photos or videos for verification.
Exchange Process
Once your exchange request is reviewed and approved:
Our team will arrange pickup or return instructions for the affected item
A replacement product will be dispatched after verification of the returned item
Customers will receive updates throughout the exchange process
We aim to complete exchanges as quickly and smoothly as possible.
Conditions for Exchange
To qualify for an exchange:
The product must be unused and kept in its original packaging
All labels, accessories, and complimentary items must be included
Products damaged due to customer mishandling, improper storage, or misuse are not eligible for exchange
Non-Exchangeable Items
The following items may not qualify for exchange unless they arrive damaged or incorrect:
Opened food items
Perishable products
Customized or special-order items
Products purchased during clearance or promotional campaigns
Pre-Order Products
Pre-order items can only be exchanged if they are delivered damaged, defective, or different from the confirmed order.
Customer Support
If you need assistance at any stage of the exchange process, our support team is always ready to help.
At Authenthik, we are committed to providing safe products, honest service, and a dependable shopping experience for every customer.