Pre-Order Policy
At Authenthik, our Pre-Order service allows customers to reserve upcoming, limited-stock, or specially sourced products before they become officially available. We aim to keep the process transparent, reliable, and convenient for every customer.
What Is a Pre-Order?
A Pre-Order allows you to place an order for selected products before they are available in our ready stock inventory.
This helps customers secure high-demand or limited-availability products in advance before they sell out.
Advance Payment Requirement
To confirm a Pre-Order, advance payment is required.
We currently accept payments through:
bKash
Nagad
Debit/Credit Cards
Secure Online Payment Gateways
Prepaid confirmation helps us reserve products directly from suppliers and maintain order priority for customers.
Estimated Delivery Timeline
Each Pre-Order product may include an estimated delivery or arrival timeline.
Please note that delivery estimates are approximate and may vary due to:
Supplier availability
Import or sourcing procedures
Courier or logistics delays
Customs or transportation issues
If any unexpected delay occurs, our support team will notify customers with updated information as soon as possible.
Cancellation of Pre-Orders
Customers may request cancellation before supplier confirmation or sourcing begins.
Once the supplier confirmation stage has been completed, cancellation may no longer be possible unless:
The product becomes unavailable
The shipment is significantly delayed
The supplier discontinues the product
Eligible cancellations will receive a full refund.
Refunds for Pre-Orders
If a Pre-Order is canceled by Authenthik due to stock, sourcing, or supplier-related issues, customers will receive a complete refund through the original payment method whenever possible.
Refund processing times may vary depending on the payment provider.
Exchange & Return for Pre-Order Items
Pre-Order items are eligible for exchange or return only if:
The product arrives damaged or defective
The wrong item is delivered
The product significantly differs from the confirmed order description
Returns or exchanges due to change of mind are generally not accepted for Pre-Order products.
Customer Support
For any questions related to Pre-Orders, customers can contact our support team through:
Facebook Messenger
Live Chat
Phone Call
Our team will assist you with order updates, estimated delivery information, payment confirmation, and related inquiries.
Transparent & Reliable Experience
At Authenthik, we are committed to keeping customers informed throughout the Pre-Order process with clear communication and reliable support.
Our goal is to make Pre-Ordering simple, trustworthy, and stress-free for every customer.