Refund Policy
At Authenthik, customer satisfaction and trust are extremely important to us. If you face any issue with your order, we are committed to providing a simple and transparent refund process.
Refund Eligibility
You may be eligible for a refund if:
You received a damaged, expired, defective, or incorrect product
Your order was cancelled after successful payment
The ordered item became unavailable or out of stock after payment confirmation
Your return request has been approved according to our Return Policy
Refund requests must be made within the eligible return period after receiving the product.
How to Request a Refund
To request a refund, simply contact our support team through any of the following channels:
Facebook Messenger
Live Chat
Phone Call
Please provide your Order ID along with a brief explanation of the issue. Our team may ask for photos or videos for verification purposes.
Once verified, we will begin the refund process as quickly as possible.
Refund Methods
Refunds are processed through the original payment method whenever possible, including:
bKash
Nagad
Debit/Credit Card Payments
For Cash on Delivery (COD) orders, refunds will be sent through mobile banking services such as bKash or Nagad.
Refund Processing Time
After approval, estimated refund timelines are:
1–3 working days for bKash or Nagad refunds
7–15 working days for debit or credit card refunds depending on banking procedures
Processing times may vary slightly based on payment providers or banking networks.
Partial Refunds
If only a portion of your order is eligible for refund, the refund amount will be adjusted accordingly for the affected product(s) only.
Non-Refundable Situations
Refunds may not be applicable if:
The product has been used, opened, or damaged after delivery
The issue was caused by improper handling or misuse
The request is made outside the eligible return period
Customer Support
Our support team is always available to assist you throughout the refund process and ensure a smooth experience.
At Authenthik, we believe trust is earned through honesty, quality, and responsible customer care.