At Authenthik, your satisfaction is our top priority. If something isn’t right, we are here to help with a smooth and worry-free return process.

Easy Return Window:

You can request a return within 3 days of receiving your order if the product is damaged, defective, or not as described.

Simple Return Process:

Just contact us through WhatsApp, Facebook Messenger, Live Chat, or a quick phone call.

Share your Order ID, explain the issue, and if needed, provide a photo or video for quick verification.

Replacement or Refund:

Once your return is approved, you can choose:

Replacement: We will send you a fresh product.

Refund: You will receive your money back through your original payment method (bKash, Nagad, or Card).

For Cash on Delivery (COD) orders, refunds are processed via mobile banking.

Conditions for Return:

To qualify for a return, 

1. The product must be unused and in its original packaging.
2. All tags, accessories, and any free items must be included.
3. Returns are not accepted for products damaged due to customer misuse or mishandling.

Pre-Order Items:

Pre-order items can be returned only if they are received in damaged or defective condition.

No Hassle, No Stress:

Our team is always ready to assist you throughout the return process to ensure a smooth and positive experience.

Your trust matters to us—shop with confidence at Authenthik.